In accordance with the provisions of the Law «On Protection of Consumer Rights» our company carries out return and exchange of goods of proper quality.

Terms of return and exchange

Buyers can return or exchange the goods within 14 days after receiving the goods.

Return shipping costs are borne by the buyer.

Conditions of return for goods of proper quality

Part 1 Article 9 of the Law of Ukraine «On Protection of Consumer Rights» defines the procedure for exchange and return of purchased goods, namely, within 14 days the consumer has the right to exchange goods of proper quality, if it is not used, preserved its trade dress, consumer properties, seals, labels.

Also Annex No. 3 to the Resolution of the Cabinet of Ministers of Ukraine dated 19.03.1994 No. 172 defines the list of goods of proper quality that are not subject to exchange (return):

  • food products (including dietary supplements);
  • medicines and remedies;
  • sanitary hygiene items, perfumes and cosmetics, etc.

Although we are not obliged to exchange or return products in accordance with the above legislation, we meet our customers' needs and are ready to satisfy your requests for exchange/return if necessary, while preserving the trade dress and protective seal on the product.

On questions of return you should call +380 (68) 013-77-88; +380 (95) 584-77-88 or write in messenger (Viber, WhatsApp, Telegram). We will organise exchange or return by phone, we are on call from Monday to Sunday and work from 10:00 to 19:00.

To organise an exchange or return via messenger you need to send us the following details:

  1. Buyer's full name.
  2. Contact phone number.
  3. The reason for which you want to make an exchange or refund.
  4. Card number or p/s for money transfer in case of return of goods.
  5. City and number of the branch of Nova Poshta (in case of exchange of goods).

Delivery is paid by the buyer in case of return or exchange of goods!

Refund will be made within 1-3 working days after we receive your return to the warehouse of Nova Poshta.

Terms of return or exchange:

  1. No traces of use of the product.
  2. Presence of seals.
  3. The item must be in good condition.

We reserve the right to refuse a refund if the product shows signs of use!

If you have any questions, please contact us by e-mail: s2s.vision2@gmail.com 

According to the Law «On Protection of Consumer Rights», the online shop S2S-VISION can refuse to exchange and return goods of proper quality, if they belong to the categories specified in the current List of non-food goods of proper quality, not subject to return and exchange.